Refund and Cancellation Policy
2b) Dupatta NO RETURNS.
2c) Leggings NO RETURNS.
3) Products MUST NOT BE CUT or changed or Used, OR ELSE THEY WONT BE APPLICABLE FOR EXCHANGE OR RETURN.
4) FOR International Shipments, Customs Duty / Import Duty If Charged, It has to be PAID by BUYER.
5) VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.
6) Stitched Suits, Will NOT BE Exchanged or returned for ANY ISSUES.
7) Incorrect Stitching is NOT OUR RESPONSIBILITY, We ARE NOT Responsible for ANY FAULTs in Stitching Sizes or any issues .8) Catalog Book / HARDCOPY May Or MAY NOT COME ( Their is No Assurance that Books will be Provided With the Product )
9) In case of any delays/damage / lost in transit, we will NOT be responsible at all. The Buyer can take up the matter with courier company directly. No cancellations / Refunds are applicable on any delayed shipments. If the package is NOT Accepted by the buyer any charges incurred will be borne by the buyer.
PRE-SHIPMENT CANCELLATIONS POLICY
Q: Can I cancel my order in case I change my mind after ordering?
A:Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing it. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail, though we would have loved to have added a new Ethnic Fashion statement to your wardrobe. Please be apprised that Ready To Ship orders are not eligible for cancellations as they are despatched within 24 hours of the receipt of order.
Q: Why a “24 Hour” deadline?
A:As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. Incase a garment has to be readied, or customized, the process is already underway.
Q: And what if I cancel after 24 hours of ordering?
2) We provide the refund for all such orders in the form of a Store Credit only. This Store Credit is redeemable on our Website within a stipulated period from time of issuance.
3) Please be apprised that it takes a maximum of 2 business days, post the receipt of your cancellation request, for us to cancel your order, and send you a notification via e-mail.
4) In case of refund, Utsav will deduct 10% of the final order value due to Cancellation Fees which includes management & handling charges.